Pre-sales questions, technical issues, billing — reach the right inbox below and a human will get back to you quickly.
Before you write in
- Most setup and usage questions are answered in the FAQ above.
- For technical issues, include your operating system, app version, and a screenshot or error log.
- For billing, have your Paddle order ID (from your confirmation email) ready.
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We collect only what we need to run CodePilot, we never sell your personal data, and we never use your code to train AI models.
What we collect
- Account: email, a securely hashed password, name, and optional onboarding details such as company, role, country, product use case, and how you heard about us.
- Usage & device: features used, session length, error logs, OS, app version, and general region (never precise location).
- Code & prompts: when you use AI features, the relevant code and instructions are sent to AI providers to generate a response — processed in transit and not retained by KUVEX beyond fulfilling the request.
- Payments: handled entirely by Paddle. We never receive your card number, CVV, or banking details — only your email and subscription status.
How we use it
To operate the service (authentication, subscription access), process payments via Paddle, send transactional emails, diagnose bugs, prevent fraud, and meet legal obligations. Product-update emails are optional and you can opt out anytime.
Who we share it with
- Supabase — authentication, user database, subscription status.
- Paddle — payment processing, tax, and subscription management.
- Google / GitHub — only if you choose OAuth sign-in.
- AI providers (Anthropic, OpenAI, and similar) — the code and prompts you submit, to generate responses.
Your rights & retention
You can request access, correction, deletion, or a portable copy of your data, and object to processing — email privacy@kuvex.ai and we respond within 30 days. Account data is deleted within 30 days of a deletion request; billing records are kept 7 years for compliance; AI prompts are not retained beyond the request; usage logs are anonymized after 90 days.
Security & more
All data is encrypted in transit over HTTPS, passwords are stored as bcrypt hashes, and payment data never touches our servers. The service is not directed to anyone under 18. Data may be processed internationally by our providers under appropriate safeguards. Questions: privacy@kuvex.ai. The full policy lives at kuvex.ai/privacy.html.
By creating an account or using CodePilot, you agree to these Terms. You must be at least 18 and have authority to accept them.
The service
CodePilot is an autonomous AI software-engineering desktop app (Windows, macOS, Linux) that plans, writes, tests, and ships code on your behalf. We may modify or discontinue parts of the service with reasonable notice where practicable.
Accounts
- You're responsible for your credentials and all activity under your account.
- One account per person; don't share credentials or create accounts to bypass limits.
- Tell us at support@kuvex.ai immediately if you suspect unauthorized use.
Subscriptions & billing
CodePilot is a monthly or annual subscription that renews automatically until cancelled. Annual billing is one upfront payment at a 20% discount. Payments, tax, and invoicing are handled by Paddle as Merchant of Record; prices exclude applicable taxes. Cancelling stops future charges but does not refund the current period.
Refunds
Subscriptions are generally non-refundable. A limited exception applies to your first payment within 7 days if a verifiable technical failure prevented use and support couldn't resolve it. Renewals are non-refundable. See the Refund Policy for full details.
Acceptable use
Don't use CodePilot to break the law, build malware, reverse-engineer or resell the service, overload our infrastructure, or infringe others' rights. Violations may end your account without notice or refund.
AI & your code
- Code and instructions you submit may be sent to third-party AI providers (Anthropic, OpenAI, and similar) to generate responses.
- You keep full ownership of your code and the output generated under your account.
- You're responsible for reviewing and testing generated code before production use.
- We don't train AI models on your code or content without your explicit consent.
Liability & law
The service is provided "as is" without warranties. To the maximum extent permitted by law, KUVEX's total liability is capped at the amount you paid in the preceding three months, and we're not liable for indirect or consequential damages. These Terms are governed by the laws of India; please contact legal@kuvex.ai to resolve disputes informally first. Full terms: kuvex.ai/terms.html.
CodePilot covers real AI-provider usage on every paid request, so plans are non-refundable once the software has been used. There is no permanent free tier.
No permanent free tier
Every paid plan runs the full agent roster against live AI providers, which carries a real per-request cost from the very first paid task. Launch trial access runs for 7 days or 10 completed tasks, whichever comes first, and expires unless you subscribe.
Refunds only if the software is unused
You may request a refund of your first payment within 7 days only if you have not used the application and a verifiable technical issue prevented you from doing so, and our support team could not resolve it. Once any task has been run, AI-provider costs are already incurred and the subscription is non-refundable.
Not eligible
- Dissatisfaction, change of mind, or buyer's remorse.
- Failure to use an active subscription, or forgetting to cancel before renewal.
- Any renewal or recurring charge — only the first payment can qualify.
- Requests made more than 7 days after the initial charge.
Cancellation & renewals
Cancel anytime from Account → Subscription; access continues until the end of the paid period with no further charges. Cancellation is not a refund. EU/UK users expressly consent to immediate supply of digital content and the corresponding waiver of the 14-day withdrawal right, to the extent permitted by law. Nothing here limits non-waivable statutory rights.
Submit a request
Email billing@kuvex.ai within the 7-day window with your account email, Paddle order ID, and a description of the technical issue. Full policy: kuvex.ai/refund.html.
