Refund Policy

1. General Policy

CodePilot is a subscription-based digital software product that grants immediate access to the application upon activation of a paid plan. Because access is delivered instantly and electronically, and because the product cannot be "returned," subscription fees are generally non-refundable.

KUVEX (the company behind Code Pilot) provides a narrow exception described in Section 2 below. Outside of that exception, all charges are final. By completing a purchase you confirm that you have read, understood, and agree to this policy.

2. Limited Refund Exception — First Payment Only

KUVEX may, at its sole and absolute discretion, issue a full refund of your first subscription payment if all of the following conditions are met:

1. The refund request is submitted within 7 days of the date of the initial charge.
2. The request documents a verifiable technical failure that prevented you from accessing or using the core functionality of the software (e.g., the application cannot launch, crashes immediately on a supported operating system, or a critical feature is entirely non-functional).
3. You have contacted our support team at support@kuvex.ai and made a good-faith effort to resolve the issue before submitting a refund request.
4. The issue has not been resolved by KUVEX within a reasonable time after being reported.

Refund requests that do not meet all of the above conditions will not be approved. The following are explicitly not eligible for a refund under any circumstances:

• Dissatisfaction with the product, its design, or AI-generated output quality
• Failure to use the Service during the subscription period
• Requests made after 7 days from the initial charge date
• Any renewal or recurring subscription charge (only the first payment qualifies)
• Forgetting to cancel before an automatic renewal date
• Switching to a different product or service
• Changes to the product's features, pricing, or roadmap
• Compatibility issues on unsupported operating system versions
• Cancellation of the subscription after the charge has been processed
• Buyer's remorse or change of mind

Approval of a refund in one instance does not obligate KUVEX to approve refund requests in any other instance. Each request is evaluated independently.

3. How to Submit a Refund Request

To submit a request under the exception in Section 2, email billing@kuvex.ai within the 7-day window and include:

1. The email address associated with your CodePilot account
2. Your Paddle transaction or order ID (found in your purchase confirmation email)
3. A clear description of the technical issue, including your operating system and version
4. Evidence of the issue (screenshots, screen recordings, or error logs)
5. Confirmation that you contacted support and the issue was not resolved

Incomplete requests will not be processed. Approved refunds are returned to the original payment method within 5–10 business days.

4. Subscription Cancellation

You may cancel your subscription at any time from within the CodePilot application under Account → Subscription → Cancel, or via the Paddle customer portal linked in your billing emails.

Upon cancellation:

• Your subscription remains active until the last day of the current billing period
• No further charges will be made after the current period ends
• Access to the software is revoked at the end of the billing period
• No refund is issued for any unused days in the current period

Cancellation is not a refund. It only stops future charges.

5. Automatic Renewal

Subscriptions renew automatically each month on the same date as your original purchase, unless cancelled before the renewal date. You are solely responsible for managing your subscription and cancelling in advance if you no longer wish to use the Service.

KUVEX does not issue refunds for renewal charges. If you did not intend to renew, you must cancel before the renewal date. We recommend setting a personal reminder before each billing cycle.

6. EU and UK Users — Waiver of Withdrawal Right

For users in the European Union or United Kingdom: the EU Consumer Rights Directive (2011/83/EU) and equivalent UK legislation provide a 14-day right of withdrawal for digital content purchased online. However, this right does not apply where the consumer has expressly consented to the immediate supply of digital content and acknowledged the loss of the right of withdrawal.

By completing the checkout process and activating your CodePilot subscription, you expressly:

• Request and consent to the immediate supply of the digital software
• Acknowledge that CodePilot is delivered and accessible immediately upon purchase
• Acknowledge that you therefore lose your statutory 14-day right of withdrawal, to the extent permitted by applicable law

This waiver is consistent with Article 16(m) of the EU Consumer Rights Directive. Your rights under the limited exception in Section 2 of this policy are separate from, and in addition to, any non-waivable statutory rights you may retain under your local law.

7. Non-Waivable Statutory Rights

Nothing in this policy excludes or limits any mandatory statutory rights you may have under the laws of your jurisdiction that cannot be excluded or modified by contract. Where applicable mandatory consumer protection rights exist and cannot be waived, they remain unaffected by this policy.

8. Chargebacks and Payment Disputes

If you have a billing concern, contact billing@kuvex.ai before involving your bank, card issuer, or payment provider. KUVEX will retain and present to dispute all evidence of service activation, access logs, and account activity for any chargeback filed.

Accounts associated with fraudulent chargebacks will be permanently terminated without notice. Outstanding balances resulting from reversed charges may be referred to collections.

9. Merchant of Record

All payments are processed by Paddle.com Market Limited ("Paddle"), acting as Merchant of Record for KUVEX. Paddle handles payment processing, tax collection, and billing on our behalf. In some cases, Paddle may independently apply its own buyer protection policies. This refund policy governs KUVEX's obligations to you; Paddle's policies govern Paddle's obligations.

10. Evaluate Before You Subscribe

We strongly encourage all prospective users to evaluate CodePilot thoroughly before subscribing. We make available free of charge:

• Full feature descriptions and plan comparisons at kuvex.ai/#pricing
• Demo videos and walkthroughs of the product in real-world use
• Technical documentation including supported OS versions and system requirements
• Pre-sales support via support@kuvex.ai — ask us anything before buying

Our Starter plan begins at $19/month — we have intentionally kept the entry price low to reduce commitment risk for new users.